University of Arkansas - Little Rock Student Development Specialist in Little Rock, Arkansas

Title

Position Type Non Classified

Employee Class Code NF

AR State Title Student Development Specialist

FLSA Exempt

Position Summary and Qualifications

Posting Number FNC01094

UALR Functional Title Athletic Academic Coordinator / R97763

Position Number R97763

Department Academic Advising

Position Summary

The Athletic Academic Coordinator (AAC) is a 100%, 12-month appointment with a dual reporting relationship. Overall supervision and final signatory authority for the annual review will be by the Director of Undergraduate Academic Advising (UAA). Daily supervision will be by the Senior Women’s Administrator. within the Division of Athletics. The Senior Women’s Administrator will provide input for the annual review. With an emphasis on student retention and academic engagement, this position serves as liaison between Athletics and UA Little Rock administrative and academic departments. This position is responsible for providing a holistic advising experience and will provide major/career exploration, guide students to major declaration, and provide academic and personal support to student athletes. The AAC will facilitate the articulation of transfer credit and interpret the results to students and appropriate personnel in Athletics; keep thorough academic and student records; monitor students’ retention, major declaration, and degree progress; participate in recruitment and outreach initiatives; and collaborate with all stakeholders to collect and report advising and athletic data. This position is governed by state and federal laws, and agency/institution policy.

Job Duties and Responsibilities

On-Boarding Of New Students

  • Serve as liaison and point of contact between Athletics and representatives within Admissions, Records and Registration, Office of Transfer Student Services, and UA Little Rock academic advising offices and colleges to seamlessly transition students to UA Little Rock;

  • Ensure all Admission credentials are submitted, received, and processed;

  • Ensure all transcripts are submitted, received, articulated, and evaluated;

  • Assist Athletics staff as reasonable and appropriate by conducting un/official meetings with prospective students and their families within university business hours to discuss academic policies/procedures. Also serve as a resource for prospective students and their families;

Academic Advising, Major/Career Exploration, and Academic Coaching/Support

  • Acquire, apply, and maintain expert knowledge of UA Little Rock’s undergraduate admissions standards, national and UA Little Rock test placement standards, advising procedures, and degree requirements;

  • Develop and maintain working knowledge of all UAA programs/services and other UA Little Rock services, academic support, and student support offices to build cadre of referral interventions;

  • Serve as advocate for and liaison between the student and other UA Little Rock offices to resolve concerns;

  • Instill within students the ability to become proficient and self-sufficient by educating and assisting them with UA Little Rock systems (BOSS, Blackboard, Degree Works, etc.);

  • Orient and educate students on how to register for classes;

  • Inform students of important UA Little Rock dates, deadlines, policies, and procedures;

  • Assist students with understanding grading system, credit hours, graduation credits, and implications of non-degree credits (college-preparatory and credits not within intended degree plan) affecting graduation date;

  • Refer students to appropriate UA Little Rock and community resources to build students’ self-esteem, manage life roles, and display proper student etiquette;

  • Mediate academic issues between faculty and coaches, respecting the academic chain of command by keeping chairs, associate deans and deans informed as necessary and appropriate;

  • Uphold professional ethical standards that do not breach confidentiality and student relationships;

  • Conduct New Student Appointments (incoming freshmen and new transfers) to confirm all credentials and transcripts received, to ensure seamless transition to UA Little Rock, and to provide accurate advising and course registration based on student’s academic need and intended/major selection;

  • Conduct Exploratory Student Appointments (undeclared students continuing studies up to 45 credit hours) to provide accurate advising based on student’s academic need, degree progress, and intended/major selection before and registration by the first day of priority registration;

  • Conduct Mid-Term Check-In Appointments to follow-up with all students (including those advised by others) to monitor progress towards degree;

  • Analyze and discuss personality/major/career assessment results with students;

  • Prescribe proper academic interventions and next steps for further major/career exploration, etc.;

  • Refer students to appropriate advisor when student expresses an interest in declaring a major and no later than 45th credit hour;

  • Speak with students during team meetings and Life Skills Sessions about academic and NCAA policies, procedures, study strategies, and college survival strategies;

  • Ensure students are recognized for special occasions (e. g., birthdays, high GPAs, etc.);

General Administration and Reporting/Assessment

  • Schedule appointments via UAA vCita scheduling system, adhere to appointment stop and start times;

  • Ensure Google calendar schedule accurately reflects: administrative time; academic advising, major/career exploration, and academic coaching/support appointments; and all other time and effort;

  • Maintain an appropriate work schedule to accommodate students and office needs – Observe UA Little Rock business hours – Request and receive approval for overtime/compensatory time and leave;

  • Conduct the appropriate number and types of advising prescribed via UAA SOP and Athletics directives;

  • Accurately, effectively, and efficiently complete data entry of all services within 24 hours of appointment;

  • Utilize appropriate documents, resources, and UA Little Rock systems (BANNER, BOSS, DegreeWorks, Jump Forward etc.), to confirm and inform students of degree requirements;

  • Maintain accurate advising records and electronic documents in an organized manner;

  • Distribute advising information internally and to other UA Little Rock offices as appropriate;

  • Report and monitor students’ academic, major declaration, retention, and progress towards graduation by reviewing UA Little Rock systems (BANNER, BOSS, Degree Works, etc) and collaborating with UA Little Rock academic offices and departments;

  • Secure and distribute academic progress reports, twice a semester;

  • Analyze mid-term/end-of-term grades and all other data with Athletics staff to proactively plan interventions (tutoring, class drop, etc.), to determine probation/suspension issues, and to discuss eligibility concerns;

  • Coordinate with At-Risk Athletics staff to confirm interventions and support for next advising sessions;

  • Collaborate with NCAA Compliance Officer to monitor student class drops and other regulation issues;

  • Complete annual reports: End of Year Academic Performance Report in May and Sun Belt Report in June;

  • Create, review, analyze, and troubleshoot special data and reports upon request or routine basis;

  • Adhere to and assist in the development and maintenance of UAA Standard Operating Procedures (SOP);

  • Maintain a clean, organized, and inviting office environment in which students feel comfortable;

  • Assist in the facilitation of all enrollment, advising outreach, and retention initiatives;

  • Develop strong relationships with UA Little Rock peers, faculty, and staff;

  • Perform other duties as assigned.

Team Player

  • Assist other staff and take on additional responsibilities as needed;

  • Lead own area, programs, and services purposing to better the staffs workload;

  • Learn new programs/initiatives on behalf of the team to better serve the staff and students;

  • Accept direction and leadership from other staff members.

Professional Development

  • Attend recurring UAA and Athletics staff meetings;

  • Respond within appropriate or specified times of virtual UAA meetings;

  • Attend workshops/conferences, participate in professional organizations specific to athletics, academic advising, and the academic success of athletes and become familiar with current first year trends, research, listservs, and scholarly articles;

  • Research, develop, present, and assess programs for student athletes;

  • Conduct and coordinate research related to the retention of student athletes;

  • Develop and maintain computer skills within NCAA Eligibility Center and compliance software.

Knowledge, Skills, and Abilities

  • Adapt: Demonstrate an ability to adjust to change and be flexible;

  • Ambiguity: Make mature, common sense decisions based on current and/or available knowledge;

  • Communicate: Serve students/guests by effectively writing, listening, and speaking, while maintaining a high level of interpersonal skills, including tact, discretion, and diplomacy;

  • Collaborate: Establish and maintain effective working relationships in a non-judgmental manner with a diverse student population, faculty, staff, and administrators;

  • Confidentiality: Uphold professional ethical standards that do not breach confidentiality and relationships with UA Little Rock constituents and students;

  • Flexible: Work a flexible schedule (nights, weekends, and holidays) and to work outside of traditional office environments during campaigns, events, & peak advising seasons;

  • Initiative: Display ambition, assertiveness, confidence, and leadership;

  • Interact: Value a high degree of contact within the student learning environment;

  • Knowledgeable: Demonstrate working knowledge of UA Little Rock, 1st year college success strategies, retention and success barriers, and on/off-campus resources/interventions;

  • Mental demand: Operate within the confines and complexity of all degree requirements and UA Little Rock college procedures, while fulfilling requests of assigned student portfolios;

  • Multi-Task: Work simultaneously with multiple student demands and projects;

  • Organize: Demonstrate organizational and prioritization abilities in accomplishing tasks;

  • Professional: Display a fitting and approachable attitude while properly representing UA Little Rock;

  • Respect: Respect the opinions of all and maintain effective working relationships in a non-judgmental manner, understanding and being sensitive to diverse/underrepresented backgrounds and belief systems of students, faculty, staff, and administrators;

  • Team Player: Work well independently, as a team member, in large group settings, and utilize common resources, personnel, and technology; accept direction and leadership from other staff members who may lead an initiative;

  • Technology: Effectively operate and utilize a computer, telephone, photocopier, fax, scanner, Internet, & Microsoft Office applications (Word, Excel, Access, etc.);

  • Timely: Work within deadlines in a dynamic and changing environment;

  • Vehicle Operation: Possess a valid driver’s license and ability to drive a motor vehicle.

Required Education and/or Experience

Master’s Degree in student personnel, student development, counseling, higher education, or related field; Two (2) years experience working in a college setting; Evidence of strong oral, listening, and written communication skills; Evidence of skills and ability to utilize technology; Experience working in a team environment with a collective focus.

Preferred Education and/or Experience

Two (2) years experience coaching, advising, counseling, and/or teaching college-level athletes; One (1) year professional experience in higher education or high-school aged program development; Experience providing leadership to students/paraprofessionals through an academic/life skill program; Experience working with diverse and at-risk student populations.

Background Check Requirements 07 - All-Criminal/Financial/Sex/Drug

Start Date 06/16/2018

Additional Qualifications

License(s)/Certifications

Essential Job Functions Speaking; Essential, Hearing: Essential, Vision: Ability to distinguish similar colors, depth perception, close vision: Essential, Light Work - Exerting up to 20 pounds: Daily, Kneeling: Occasionally, Crawling: Occasionally, Climbing (Stairs, Ladders, etc.): Occasionally, Lifting 25-50 lbs: Occasionally, Carrying 25-50 lbs: Occasionally, Pushing/pulling 10-25 lbs: Occasionally, Sitting for long periods of time: Daily, Standing for long periods of time: Daily, Walking - Short Distances: Daily, Walking - Moderate Distances; Frequently, Walking - Long Distances; Occasionally

Work Conditions Spends approximately 75% or more time indoors, Conditions that affect the respiratory system or the skin, such as fumes, odors, dusts, mists, gases or poor ventilation

Posting Detail Information

Background Check Statement

This position is subject to a pre-employment criminal background, financial history, sex offender registry check and drug screening. A criminal conviction or arrest pending adjudication and/or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check and drug screening information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

UALR EEO Statement

The University of Arkansas at Little Rock is an equal opportunity, affirmative action employer and actively seeks the candidacy of minorities, women, veterans, and persons with disabilities. Under Arkansas law, all applications are subject to disclosure. Persons hired must have proof of legal authority to work in the United States.

Open Date 05/09/2018

Close Date 05/23/2018

Open Until Filled No

Special Instructions to Applicants

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).


  • Do you have a Master’s degree in student personnel, student development, counseling, higher education, or related field?

  • Yes

  • No


  • Do you have at least two years of professional experience in a higher education setting?

  • Yes

  • No


  • Do you have evidence of strong oral, listening, and written communication skills; evidence of skills and ability to utilize technology and experience working in a team environment with a collective focus?

  • Yes

  • No


  • How many years of experience do you have in advising and student success in a higher education setting?

  • none

  • Less than one year

  • More than one year but less than 3 years

  • More than 3 years but less than 5 years

  • More than 5 years but less than 7 years

  • 7 years or more


  • How many years of full-time, professional experience do you have providing direct student support and program development?

  • None

  • Less than 1 year

  • 1 to 2 years

  • 2 years or more


  • Do you have experience working with diverse and at-risk student populations?

  • Yes

  • No

Applicant Documents

Required Documents

  • Resume

  • Cover Letter/Letter of Application

  • List of Three (3) References

Optional Documents