General Electric Technical Support Senior Field Service Engineer in Little Rock, Arkansas

About Us:

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

The Technical Support Senior Field Service Engineer provides direction and assistance to work group in order to meet assigned objectives. In this role, you will make decisions, apply concepts to issues of high technical complexity and define a vision to solve long term technical challenges that will translate in actions for FSE team to put in place.

Essential Responsibilities:

As the Technical Support Senior Field Service Engineer, you will:

  • Actively participate in EHS and develop a thorough understanding of GE’s EHS Policies and Procedures

  • Conduct work activities in a compliant manner adhering to the highest level of personal safety

  • Plan, organize, lead and execute complex projects involving internal / external labor and procurement of material

  • Assist in the development of job cost estimates and attend critical customer meetings

  • Interpret GE drawings and O & M manual that apply to the electrical equipment (i.e. ATSs, Switchgears and Switchboard, and related products)

  • Send feedback to engineering team and manufacturing team for factory / Eng’g defects

  • Manage the customer expectation at the site and lead the GE field team to execute the startup and commissioning in an efficient way

  • Troubleshoot PLC / HMI programs based on the project requirements and make them ready for customer commissioning

  • Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer's sites

  • Perform administrative functions; Create a detailed MOP for power system modification, startup and commissioning, writing technical reports, preparing job status reports, time sheet and expense sheets

  • Provide leadership and technical direction to skilled labor performing work on customer sites

  • Prepare timely and accurate technical reports for customer records and a reference for future outages


  • Bachelor's Degree in Electrical Engineering or equivalent software degree

  • Minimum of 3 years knowledge of PLC programming

  • Minimum of 3 years knowledge of HMI and SCADA programming


  • Willingness and ability to travel approximately 75% of the time as required

  • Must Possess a valid driver’s license

Desired Characteristics:

  • Experience with electrical power systems, preferably in switchgear / switchboard control and protection relaying circuit design

  • Experience with Communications standards

  • Experience paralleling generators utilizing advanced generator controllers, including Woodward generator control devices

  • Ability to work effectively with minimum supervision, strong customer service mindset

  • Prior field engineering experience

  • Strong creative and analytical skills

  • Strong oral and written communication skills / Strong interpersonal and leadership skills

  • Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards

  • Supportive of work team concept and boundary-less organization

  • Commitment to customer satisfaction

  • Computer literate including Microsoft Outlook / Excel / Word

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