Catholic Health Initiatives PATIENT ACCOUNT REP LEAD - HEART CLINIC ARKANSAS-KANIS - FULL TIME 8A-5P in NORTH LITTLE ROCK, Arkansas
PATIENT ACCOUNT REP LEAD - HEART CLINIC ARKANSAS-KANIS - FULL TIME 8A-5P
JOB SUMMARY: Responsible for covering all Patient Services personnel and their job responsibilities. This includes the following positions: Switchboard Operator, Front Desk Check In, Physician Scheduler, and Device Desk. Responsible for checking in patients, verify demographic information for nuclear studies. Responsible for obtaining prior authorization from insurance carriers for nuclear studies. This may require traveling to our satellite clinics to cover staff when necessary. This position also may include other duties as assigned by Patient Services Supervisor.
Attention to Detail: Able to accurately perform the assigned work without error. Expected to understand patient health insurance providers and scheduling protocol for physicians and APNs.
Multi-tasking: Able to work through large volume reports, communicate to hospital staff, clinic staff and patients, and assist with answering the phone or helping a patient in the office while maintaining accuracy and complete tasks. Able to schedule clinic appointments per protocol for different physician and departments.
Reasoning Abilities: Exhibits ability to think through the scheduling process and appropriately schedule hospital and clinic procedures/appointments. Understands where to direct patient questions when answering the phone and can successfully hand off to other team members when appropriate. Identifies problems and presents to Supervisor if unable to resolve.
Teamwork Orientation: Works cooperatively & collaboratively with others toward the accomplishment of shared goals.
Achieves Results: Reflects a drive to achieve and outperform. Accepts responsibility for actions and results.
Learning and Growth: Has a commitment to continuous learning.
Communication: Practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.
Education: High School diploma or general education degree.
Experience: 1 year experience in medical office preferred.
Physical Requirements: This job requires sitting for prolonged periods of time at a computer, reaching, walking, talking, hearing, and finger dexterity. Must have close visual acuity to perform daily activities.
Skills: Must possess: demonstrated skills in computer operations, attention to detail, able to multitask, good communication skills, reasoning skills to identify potential problems and report to Manager.
Primary Location ARKANSAS-NORTH LITTLE ROCK-HEART CLINIC ARKANSAS
Daily Schedule 8A-5P
Scheduled Hours per 2-week Pay Period 80
Weekends Required Occasional
Req ID: 2018-R0151547